This page informs you of our Terms regarding the use of our portal.

By using the Site, you agree to the Terms accordance with the following conditions.

Terms & Condition of use

We may suspend, restrict, or terminate the provision of our services (in whole or in part) and or close your Account without any liability whatsoever under the following circumstances:

1. upon receiving a request from you at any time to close your Account, we will do so.

2. if you notify us that your phone has been lost or stolen or your PIN has been compromised, we place your account on hold Account.

3. if in any way we know or suspect your Account is being used fraudulently, negligently or for illegal activities or if we must do so to comply with the law, we may close your Account, restrict activity on your Account or suspend access to your Account.

4. In the event the suspected fraudulent or suspicious activity has been confirmed we will be required by the regulators to report the associated BVN to the BVN watchlist database, with all regulatory penalties applicable.

5. if we believe that you are in breach of these Terms of Use, you are trying to compromise our systems, you are unreasonably interfering with any services provided by us, or for any other purpose in protection of our interests, we may close your Account

6. should you enter the incorrect Password or PIN on three (3) consecutive occasions, we will lock access to your account.

7.If we close your Account you must ensure that all debit orders linked to this Account are removed within 30 days as these debit orders will be declined after this period and kenspay will not accept any liability resulting from these declined debit orders.

8. We will not be responsible to you for any direct, indirect, consequential or special damages arising from any act or omission by us or any third party for whom we are responsible, whether arising in contract, delict or statute, if we close or suspend your Account in accordance with this Terms and Conditions.

9.In any case where your Card dispenser Account is closed for any reason and has a balance of funds, upon your request to Customer Services, the balance will be made available to you for withdrawal barring any legal or regulatory provisions against such.

Changes to This Terms
Card dispenser may update this Terms from time to time. We will notify you of any changes by posting the new terms on the Site. You are advised to review this Terms periodically for any changes.

Contact Us

If you have any questions about this Terms, please contact us through the page on the website.